Sears Holdings Corporation, operating both Sears and Kmart stores, is one of the largest home appliance retailers in the world. At the Sears website, consumers can conveniently choose from a wide array of products, including home appliances, clothing, baby products, electronics and computers, fitness and sports equipment, entertainment products, home improvement tools, health care products, beauty aids, shoes, jewelry, lawn and garden equipment, tools, and numerous games and toys.

Also available at Sears are a with a wide array of services like car rentals, home improvement services, portrait studios, optical services, hearing aid centers, and automotive repair and maintenance services, and more. Customers can book appointments for services such as eye exams online. The website also contains helpful information and convenient options for each of its services. Home and credit card services can be obtained from the website, along with gift registry services, tax calculation help, resource planning aids, and numerous others helps.

The company believes in its motto of helping you save time, money, and shipping charges. Special offers allow customers to purchase merchandise at attractive discounts; a Sears code is required for utilizing the offers. Parts and accessories for all major brands are available from the company as well as repairing facilities for all products that it sells. Buying guides and product finders are also available on the website, making it easier for the customers to select their preferred items. Sears free shipping is applicable on all goods ordered online and picked up from the stores. ShipVantage, a unique service provided by the company, allows the customer to save shipping charges on all purchases. Its annual membership applies the Sears free shipping policy on select items and charges a standard amount on all other types of orders.

Approximately 3800 full-line and specialty retail stores are operated by the company along with the online store. Customers can place online orders and pick up the ordered merchandise from convenient store locations spread across the US. Sears conducts its business through its retail outlets, including Sears Grand, Sears Essentials, The Great Indoors, Kmart, and Orchard Supply Hardware. Sears Holdings Corporation also operates Land's End, a direct merchant of family clothing, soft luggage, and other home products. Other notable brands owned by the Sears Corporation include Kenmore, one of the largest appliance brands, and DieHard, a preferred automotive battery brand. Craftsman, a high-quality hand tools and garden equipment brand, is another among many leading brand product lines owned by Sears.